ITIL® 4 Foundation eLearning – Including exam

COURSE DESCRIPTION

Learn ITIL 4 from one of the best ITIL experts and Lifetime Achievement Award holder for outstanding contribution to IT Service Management, who happens to be the co-author of ITIL, Ivor Macfarlan

• 12 Months Online Access
• Accredited by PeopleCert / AXELOS
• Fully aligned with the latest definition of the ITIL 4
• Equivalent to the 2-Day Course
• 14 Contact Hours (PDUs)
• Subtitles: EN
• Contains 25 Lessons
• Exam Simulator with 270 Questions
• With access to our trainers
• With 1 Sample Exam
• Contains multiple Quizzes
• Tips & Tricks

The ITIL® 4 Foundation eLearning courses on this page are offered by  EMPII Group (Management Plaza™) ATO/Affiliate of PeopleCert.

CERTIFICATION

This course serves as an excellent preparation for the ITIL® 4 Foundation exam from PeopleCert. This exam is  included in this courseprice.

LEARNING OUTCOMES

• Key IT service management concepts.
• How ITIL®  guiding principles can help and organization to adopt and adapt service management.
• The 4 dimensions of service management.
• The purpose and components of the service value system.
• The activities of the service value chain and how the interconnect.
• Know the purpose of key ITIL®  practices.
• Sit the ITIL® 4 foundation examination – Sample papers are set during the class by instructors to take during the class or as homework exercises.

TARGET AUDIENCE

This course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.

CONTENT

Fundamental Topics
01. What is Service Management (free)
02. Introduction to the Service Value System (free)
03. Key Concepts and Building Blocks of ITIL (free)
04. What is Value? (free)
05. People
06. Costs and Risks
07. Service Value System
08. An Introduction to the Service Value Chain
09. Service Value Chain
10. Guiding Principles
11. The Four Dimensions: #1 and #2
12. The Four Dimensions: #3 and #4

Practices
13. An Introduction to the Practices
14. Change Control Practice
15. Incident Management Practice
16. Problem Management Practice
17. Service Request Management Practice
18. Service Desk Management Practice
19. Service Level Management Practice
20. Continual Improvement Management Practice
21. Information Security Management Practice
22. Relationship Management and Supplier Management Practices
23. IT Asset Management, Service Configuration Management, Monitoring and Event Management Practices
24. Deployment Management and Release Management Practices

Exam Preparation
25. About the Exam

26. Sample Exams

PREREQUISITES

None

ADDITIONAL INFORMATION