Humanising IT Foundation e-Learning – Including exam

COURSE DESCRIPTION

The Humanising IT™ Foundation course is designed to empower IT professionals across strategic and operational levels, providing practical knowledge on integrating human-centred design principles into IT service management. This training promotes a user-focused approach, ensuring that IT services are designed and delivered with the human experience at the core. Through Humanising IT™, participants will learn methods to enhance user satisfaction, increase productivity, reduce costs, and drive innovation.

The Humanising IT™ Foundation course is ideal for all IT professionals, from service desk analysts to Chief Information Officers (CIOs), regardless of role or experience level. This training is designed for those who seek to advance their expertise in IT service design by employing innovative, human-focused approaches.

Upon completion of the self-study course, you will be optimally prepared for the official examination on Humanising IT™ Foundation by HIT Global.

•  1 month access to the Humanising IT™ app
•  Self-Paced Online Modules
•  “Human-centred design for IT service management “ e-Book
•  Humanising IT™ Foundation Exam Voucher
•  Publishable Digital Certification Badge
• The eLearning is available in English amd French: English language is delivered by default and French language is available in advance upon request
• Approximately 8 hours of content learning, consisting of a number of gates and 3 Runways (just over 30 sections/topics)
• Tips & Tricks

CERTIFICATION

• Multiple-choice questions
• 75% pass rate
• Exam is offered in the app after all components are completed with positive test
• Exam is basically a one-off and does not allow a resit by default

LEARNING OUTCOMES

Upon successful completion of the Humanising IT™ Foundation course, participants will:

• Integrate Human-Centred Design Principles: Gain insights into human-centred design principles and understand how to apply them to prioritise user experience in IT service design and delivery. This integration aims to create user-friendly, efficient IT processes.
• Enhance Problem-Solving Skills: Develop problem-solving skills centred on user needs. Participants will be trained to identify and address IT challenges from a user perspective, employing innovative solutions for improved outcomes.
• Apply Design Thinking in ITSM: Learn to incorporate the double-diamond model of design thinking into the IT Service Management (ITSM) lifecycle. This will empower IT professionals to elevate service quality by embedding human-centred design principles within ITSM processes.
• Adopt a User-Centric Approach in IT Service Management: Acquire the knowledge and skills to shift IT service strategies to a user-centric model, leading to greater user satisfaction and alignment with business goals.
• Utilise Essential Human-Centred Design Tools & Techniques: Gain hands-on experience with tools such as persona development, empathy-building techniques, journey mapping, and effective questioning strategies to deeply understand user needs.

TARGET AUDIENCE

Humanising IT is intended for all IT professionals, from service desk analysts to CIOs. Regardless of your role or level within the IT landscape. If you want to enhance your capabilities and use new ways and innovative approaches to design IT processes and services, this is the ideal training!

CONTENT

The primary objectives of the Humanising IT™ Foundation course include:

• Equipping IT professionals with the skills to apply human-centred design principles in ITSM.
• Enabling participants to develop a user-focused, experience-centric approach to service design and delivery.
• Providing tools and frameworks, such as design thinking, to integrate user-centric methodologies into IT processes.
• Improving participant capabilities in problem-solving, innovation, and adaptability in IT service delivery.
• Preparing participants for a globally recognised certification in Humanising IT™ to enhance their professional credentials and career progression.

There are no mandatory prerequisites.